Software Support Call Center

1). Tech Support: “I need you to right-click on the Open Desktop.“

Customer “Ok.“

Tech Support: “Did you get a pop-up menu?“

Customer: “No.“

Tech Support: “Ok. Right click again. Do you see a pop-up menu?“

Customer “No.“

Tech Support:: “Ok, sir. Can you tell me what you have done up until this point?“

Customer: “Sure, you told me to write ‘click‘ and I wrote ‘click‘.“


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2) Customer: “I received the software update you sent, but I am still getting the same error message.“

Tech Support:: “Did you install the update?“

Customer: “No. Oh, am I supposed to install it to get it to work?“


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3).Customer:: “I‘m having trouble installing Microsoft Word.“

Tech Support:: “Tell me what you‘ve done.“

Customer: “I typed ‘A:SETUP‘.“

Tech Support:: “Ma‘am, remove the disk and tell me what it says.“

Customer:: “It says ‘[PC manufacturer] Restore and Recovery disk‘.“

Tech Support:: “Insert the MS Word setup disk.“

Customer:: “What?“

Tech Support: “Did you buy MS word?“

Customer: “No...“


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4).Customer:: “Do I need a computer to use your software?“

Tech Support:: ?!%#$


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5).Tech Support:: “Ok, in the bottom left hand side of the screen, canyou see the ‘OK‘ button displayed?“

Customer: “Wow. How can you see my screen from there?“


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6) Tech Support:: “What type of computer do you have?“

Customer:: “A white one.“


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7). Tech Support:: “Type ‘A:‘ at the prompt.“

Customer:: “How do you spell that?“


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8). Tech Support: “What‘s on your screen right now?“

Customer: “A stuffed animal that my boyfriend got me at the grocery store.“


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9). Tech Support:: “What operating system are you running?“

Customer: “Pentium.“


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10). Customer: “My computer‘s telling me I performed an illegal abortion.“


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11).Customer: “I have Microsoft Exploder.“


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12).Customer: “How do I print my voicemail?“


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13). Customer: “You‘ve got to fix my computer. I urgently need to print document, but the computer won‘t boot properly.“

Tech Support: “What does it say?“

Customer: “Something about an error and non-system disk.“

Tech Support: “Look at your machine. Is there a floppy inside?“

Customer: “No, but there‘s a sticker saying there‘s an Intel inside.“


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14). Tech Support: “Just call us back if there‘s a problem. We‘re open 24 hours.“

Customer: “Is that Eastern time?“


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15). Tech Support:: “What does the screen say now?“

Customer: “It says, ‘Hit ENTER when ready‘.“

Tech Support:: “Well?“

Customer: “How do I know when it‘s ready?“